Jompanda Privacy Policy – Member Personal Data Protection

1. Introduction

Welcome to the jompanda Privacy Policy. This document outlines our commitment to protecting the privacy and personal information of every individual using the jompanda platform, whether through the official website at jompanda.vu, the Android or iOS mobile app, or any of our official communication channels.

Jompanda takes our responsibility as the custodian of your data seriously. We understand that your trust is our most valuable asset, and we are committed to handling your personal information with the highest level of care and transparency possible.

This Privacy Policy applies to all users of the jompanda platform, including website visitors, registered members, customer support applicants, and any individuals who interact with our services. By continuing to use the jompanda platform, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

Jompanda collects various types of personal information depending on how you interact with our platform. Generally, the information we collect can be divided into two main categories:

Information you provide directly:

• Full name as stated on your official identification document.
• MyKad identification number or passport number.
• Date of birth and gender.
• Email address and mobile phone number.
• Current residential address.
• Bank account or digital wallet information registered in your name.
• Copies of identity verification documents (KYC) submitted.
• Any information you provide when contacting our support team.

Information collected automatically:

• IP address and device information used to access the platform.
• Browsing activity data, including pages visited and session duration.
• Transaction history and gaming activity within your account.
• Cookie data and similar tracking technologies.
• Operating system information and web browser type used.

3. Methods of Information Collection

Jompanda collects your personal information through a variety of transparent and lawful methods:

• Account Registration: When you register a new account at jompanda, you are required to complete a registration form requesting your basic personal information.
• KYC Process: For identity verification and legal compliance purposes, we collect supporting documents during the Know Your Customer (KYC) process.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details for financial record-keeping and security purposes.
• Platform Usage: Our system automatically records your activity on the platform, including gaming sessions and interactions with platform features.
• Support Communications: Every interaction you have with the jompanda support team via live chat, email, or messaging platforms is recorded for service quality purposes.
• Cookies and Similar Technologies: The JomPanda website and app use cookies to enhance the user experience and collect platform analytics data.

4. Purposes of Personal Data Use

The personal information we collect is used solely for the following lawful and transparent purposes:

Jompanda will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent.

5. Sharing Information with Third Parties

Jompanda prioritises your privacy and we do not sell your personal data to anyone. However, in certain limited situations, we may share your information with the following parties:

• Payment Processors: Transaction information required to be shared with payment service providers such as DuitNow, FPX, and eWallet providers to facilitate the processing of your deposits and withdrawals.
• Technology Service Providers: Technical partners who assist us in operating the platform, security systems, and digital infrastructure — all subject to strict data protection agreements.
• Regulatory Authorities: When required by law or by a directive from a competent authority, jompanda will disclose the necessary information.
• Third-Party Identity Verification: An independent KYC verification service that helps us verify member identities in accordance with compliance requirements.

6. Cookies & Tracking Technologies

Jompanda uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled as the platform cannot function without them.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform so we can continually improve our services. This data is collected in aggregate and does not identify individuals.
• Performance Cookies: Records information about how you use the platform to enable us to optimise speed and performance.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the jompanda platform.

7. Data Security Measures

Jompanda invests seriously in data security infrastructure to ensure your personal information is always protected. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS end-to-end encryption for all data transmissions.
• Multi-layered firewall system and real-time intrusion detection.
• Role-based access control — only authorised staff who require access to specific data are permitted to do so.
• Regular security audits and penetration testing conducted by independent security experts.
• Two-factor authentication (2FA) for staff access to internal systems.
• Regularly encrypted data backups for protection against data loss.
• Mandatory cybersecurity training programme for all JomPanda staff.

8. Data Retention Period

Jompanda retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering (AML) compliance requirements.
• Support Communication Logs: Retained for 2 years for quality control purposes and the resolution of any disputes.
• Analytics Data: Aggregated data without personal identification may be retained for a longer period for service improvement purposes.

When data is no longer needed, jompanda will delete or anonymise it in a secure and permanent manner using industry-approved methods.

9. Your Rights Regarding Personal Data

As a jompanda member, you have the following rights regarding your personal information held by us:

To exercise any of the above rights, please contact the jompanda support team. We will process your request within 30 business days. Some requests may require additional identity verification before we are able to process them.

10. Children's Privacy

The JomPanda platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we become aware that we have collected personal information from minors without verifiable parental consent, we will take immediate steps to delete that information and close the relevant account.

If you believe a minor has registered an account or provided personal information to jompanda, please contact our support team immediately so that appropriate action can be taken.

11. Links to Third-Party Websites

The JomPanda platform may from time to time contain links to third-party websites or services. Please be aware that JomPanda's Privacy Policy does not apply to those external websites or services.

Jompanda is not responsible for the privacy practices or content of third-party websites that you may access through our platform. We encourage you to read the privacy policy of every website you visit.

12. Amendments to the Privacy Policy

Jompanda reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant amendments will be communicated to members via an in-platform notice or email at least 7 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the date of the most recent revision. Continued use of the jompanda platform after any revision takes effect will be considered your acceptance of the updated Privacy Policy.